FAQ
Practical answers before and after you order.
Where do you deliver?
Our current sales and delivery destination is the United States. Prices and delivery charges are in USD.
How much does shipping cost?
Standard shipping is $5.99 for a discounted merchandise subtotal below $50 and free at $50 or more. Expedited shipping is $7.99. Taxes and shipping do not count toward the free-shipping threshold.
When will my order arrive?
Allow 5–10 business days for processing, plus 10–15 business days in standard transit. These periods are additive: estimated standard delivery is 15–25 business days in total. Business days exclude weekends and public holidays. Expedited service does not remove processing time and has no guaranteed arrival date.
Are the images photographs?
No. Collection images are AI-generated design illustrations. They do not verify materials, sizing, slip resistance or other performance properties. Scene props are not included.
How should I choose a style?
Compare toe coverage, upper profile and color. Confirm available fit information before purchasing. Read How to Choose for a practical checklist.
Can I return my order?
Request a return by email within 30 days of delivery. Items should be unused, in original condition and packaging, except where a defect or mandatory consumer right applies. Approval is required before sending a return.
Who pays return postage?
You pay return shipping for a change-of-mind return. For a defective, damaged or incorrect item, contact us for a suitable remedy and postage instructions. We process approved refunds within 10 business days after receiving and inspecting the return.
Can I change or cancel an order?
Email us promptly with your order number. We will check whether the order can still be changed or stopped. If it has already shipped, the return process applies.