Effective October 9, 2026. Request a return within 30 days of delivery by emailing service@elzavory.com.
Eligibility
For a change-of-mind return, keep the item unused, in its original condition and packaging, with proof of purchase. Try footwear carefully on a clean, dry indoor surface before deciding whether to keep it. These conditions do not limit your mandatory rights for defective, misdescribed or incorrect goods.
How to request a return
- Email your order number, the item and the reason for your request within 30 days of delivery.
- Wait for approval and instructions. Do not ship an unsolicited return.
- Package the approved item securely and use a traceable shipping method. Keep your receipt and tracking details.
Approved return address
Shenzhen Divini Technology Co., Ltd.
A2-21, Hong Kong-Shenzhen International Center, Xinniu Community, Minzhi Subdistrict, Longhua District, Shenzhen
China
This is the company and approved-return address. The Hong Kong business contact address is not a return destination. Always obtain approval first so that your parcel can be matched to your order.
Return shipping
You pay return postage for personal-preference or change-of-mind returns. Return postage is not reimbursed in those cases. For a defective, damaged or incorrect item, contact us before returning it; we will provide suitable instructions and cover reasonable return costs where required for the agreed remedy. Do not select an unnecessarily expensive service without agreement.
Refunds
After receiving and inspecting an approved return, we will tell you the outcome and process an approved refund within 10 business days. Refunds go to the original payment method. Your payment provider may require additional time to post the credit. Original shipping charges are generally not refunded for change-of-mind returns, except where law requires otherwise.
Defects, errors and damage
Contact us promptly with your order number, a description and relevant photographs. Keep the packaging where it may help an investigation. We will review the issue and arrange an appropriate replacement, refund or other remedy according to the circumstances and your legal rights.
Exchanges and cancellations
Contact us to discuss a different style; an exchange may be handled as an approved return and a new order. To cancel, email promptly. We can stop an order only if its fulfillment status permits it; after dispatch, the return process applies.
Your statutory rights
This policy does not exclude mandatory consumer protections or remedies that apply to your purchase.