Shipping policy
Effective October 9, 2026. We currently ship to addresses in the United States. All charges below are in USD.
Shipping charges
| Service | Discounted merchandise subtotal | Charge |
|---|---|---|
| Standard | $0–$49.99 | $5.99 |
| Standard | $50 or more | Free |
| Expedited | Any subtotal | $7.99 |
The threshold is the merchandise subtotal after discounts, excluding shipping and taxes. Available services and final charges appear at checkout.
Processing plus transit
Processing takes 5–10 business days. Standard transit then takes an estimated 10–15 business days. These periods are added together: estimated standard delivery is 15–25 business days from order placement. Business days exclude weekends and public holidays. Estimates can change because of carrier delays, customs, severe weather or incorrect address information.
Expedited is an optional shipping service, not a guaranteed arrival date. Processing time still applies. We do not promise a shorter delivery window unless a specific estimate is provided for your order.
Tracking and order updates
When tracking is available, shipment details will be sent to the email used at checkout. Tracking may take time to show the first carrier scan. Contact us with your order number if you need help interpreting a status.
Address corrections and cancellations
Review your delivery address before ordering. Email us promptly to request an address correction or cancellation. We can only make a change if the order has not progressed beyond the point where it can be stopped. If it has shipped, contact us for available options; return conditions may apply.
Delayed, damaged or missing deliveries
If an estimate has passed, email your order number and tracking details. For a delivery marked as received but missing, check with household members and the carrier, then contact us. For damage, keep the item and packaging and send relevant photographs. We will investigate and arrange an appropriate remedy; do not discard evidence before receiving instructions.
Taxes and customs
Applicable taxes and charges shown at checkout are part of the order total. If a shipment attracts additional import charges that were not collected at checkout, the recipient may be responsible as permitted by law. Contact us before ordering if you need clarification.
Returns
Read our Return Policy before sending any item back. Mandatory consumer rights remain unaffected.
Contact Elzavory
Shenzhen Divini Technology Co., Ltd.
Owner: Zhou Mingwei
A2-21, Hong Kong-Shenzhen International Center, Xinniu Community, Minzhi Subdistrict, Longhua District, Shenzhen
Email: service@elzavory.com
Business telephone: +852 9835 7052